For emerging brands ready to understand their customers and build intentional connection

Strategy Workshop (90 mins)

Customer Journey Mapping (Awareness → Advocacy)

Audit of Existing CX Touchpoints

Quick Wins & Experience Enhancements Plan

30-Day Journey Optimisation Roadmap

Loyalty Program Strategy (Tiers, Perks, Triggers)

Program Naming + Brand Positioning

Digital Reward System Recommendations (points, cashback, exclusives)

Perfect for brands wanting to retain customers, build brand love, and reward loyalty with purpose.

Retention Email Sequence Plan (win-backs, birthdays, VIPs)

2x Customer Feedback Templates (surveys, reviews)

Launch Roadmap + Metrics to Track

End-to-end experience, retention, and brand growth consultancy for scaling brands.

Includes Monthly:

Ongoing CX Audit + Optimisation Plan

Loyalty Program Performance Monitoring + Adjustments

Quarterly Customer Insights Report

New Journey Development (for onboarding, retention, referrals, etc.)

Team Training- Posh Playbook on CX Best Practice

Strategy Calls (2x monthly)